In addition to the three primary management options, Facebook offers Brand Collabs Manager. This is a tool to help brands and creators find, learn more about, and connect with each other. You can even set an audience match to see the percentage of each creator's audience that matches yours.

When you manage a business page on Facebook, the posting and management options can seem endless. With updates being rolled out on a regular basis, it’s easy to feel like things are constantly changing. 

If you’ve ever been confused about which tool to use, you’re not the only one. In September 2020, Business Suite was rolled out without much warning, confusing users and causing Facebook to bring back Page Manager (after already disabling it completely).

Then, Facebook distributed a message via Business Suite noting that posts and videos are moving to Creator Studio, including a warning that “soon, those tools will no longer be available here.” This ended up not being true, but scheduled and draft posts were temporarily gone. 

All this to say, if you’re confused, it’s not just because you’re a social media newbie. Facebook has greatly contributed to the confusion by releasing multiple new tools with little explanation and then changing their strategy mid-product rollout. 

Now that product rollouts and new features have stabilized for the past few months, we’re going to do our best to provide an overview of Facebook’s three main page management tools. 

Business Manager 

We’ll start with the least powerful tool in your Facebook toolbox. Business Manager has been around the longest of these three tools and is the most high-level tool. Instead of focusing on creating content or communicating with customers, Business Manager is used to manage your page’s assets and settings. 

You can manage pages, ad accounts, product catalogs (basic actions only), apps, and properties from here. You can also manage Pixel, events, and users, registration, and payment options. 

If you’re a long-time user of the Business Manager, it can feel time consuming to switch products – but we recommend starting to familiarize yourself with Manager as soon as possible. Facebook Analytics goes away completely after today, and our feeling is that Business Manager will quietly be phased out in favor of the two other tools we’re about to review. Not all features are offered on both tools just yet, so it may take some time to full migrate your workflow to Business Suite… but the sooner you start the better! 

Business Suite

Business Suite was rolled out in late 2020 to replace the Page Manager app. Its goal is to streamline all communication with your followers – this includes interaction on posts and private messages. 

As per Facebook, Business Suite enables users to:

• Save time: Post to Facebook and Instagram at the same time and manage posts in one place to stay connected to both communities. 

• Stay up-to-date: Get all of your Facebook and Instagram messages, notifications and alerts in one place so you can stay up to date and respond to all of your customers more easily. 

• Business results:  See what’s working with Facebook and Instagram insights and learn what your customers are looking for.
  
  

A few of the key new features for Facebook Business Suite include the following: 

• View your business at a glance: From your home screen, you can see an overview of your Facebook Page and Instagram account. You’ll see updates, recent posts and ads, and insights. You can also create a post or promote your business from here.

• View Activity: You'll see new notifications for your Facebook Page and Instagram account.

• Use Inbox: You can read new messages and comments from your Facebook Page, Messenger and Instagram accounts. You can also create Automated Responses to help save time when responding to questions people commonly ask.

• Create Posts and Stories: You can publish or schedule new posts and stories for your Facebook Page and Instagram account.

• Access Commerce Manager: If your business account has a Commerce Account, you'll be able to access it from Business Suite desktop. You can also create a new Commerce Account for your business if you don’t have one.

• Create Ads: You can create new ads and place them on Facebook and Instagram, boost your posts, and promote your Page.

• View Insights: You can see details about your business’s performance, such as trends, activity on the content you share and more information about your audience.

• Access More Tools: On Business Suite desktop, you'll find other Facebook tools and settings you might use to manage your business presence in the More Tools section. This includes other tools, such as Ads Manager, Business Settings and Page Settings. You can also go to your Facebook Page from here.

Facebook has also stated that they plan to make Business Suite "the main interface for businesses of all sizes who use Facebook, Messenger, Instagram and WhatsApp." That being said, we anticipate Business Suite becoming the most powerful of these three tools. Familiarizing yourself with the current functionality will make it easier to adjust as new features are introduced. 

Business Suite is a great tool to use no matter what size or type of business you operate – and using it in conjunction with Creator Suite will give you the most powerful collection of options. 

Business Creator Studio 

While originally introduced as a tool for building and managing your video business, Creator Studio also has quite a few features that overlap with Business Suite. In addition to the core video features, you can see insights about your business pages, read and respond to messages, and create/schedule/post new content to Instagram/Facebook. 

The main difference between the two platforms is that Creator Studio offers additional post setup options and creative tools. These features include:  

• Post testing to see what videos best perform for your audience. 

• Detailed insights on video performance, view times, loyalty, and retention.

• Instant Articles: A mobile publishing format that enables news publishers to distribute articles to Facebook's app that load and display 4 times faster than the standard mobile web.

• Monetization tools: Content creators and publishers can use a variety of different monetization tools to earn money on Facebook. Depending on your audience and the kinds of content you produce, you need to meet eligibility criteria to use monetization tools, and some tools might have additional requirements. Review which Pages are eligible and apply for access. You'll receive an email after your application has been reviewed.

• Sound collection: An exclusive collection of original tracks and sound effects that you can use on Facebook and Instagram.

---

Hue & Tone Creative: Social Media ManageMENT 

Have a question about a recent update? Logging on and unable to locate the tool you’re looking for? We can help! From social media training and content creation to social media management, Hue & Tone can help you effectively use your social media to reach new and niche audiences. We’re here to help you use your social media strategically, effectively… and, of course, creatively!  

Check out the Facebook Ads Guide for the design specifications and technical requirements across each format and placement. You’ll find information on dimensions, file sizes, character limits and more.

On May 20, Facebook released additional detail about how their ad review process works. This new explainer article provided additional context about how errors or missteps may play into your ads being rejected. 

Facebook’s ad policy has long been a cause for confusion – you may spend some serious time digging into their ad guidelines before you submit an ad… only for it to be rejected. The confusion only grows when you see other ads that are obvious scams but have made it through the approval process. 

One of the biggest things Facebook’s new ad guidelines overview focuses on is that the ad review process is largely automated. That information alone better helps advertisers understand why there may be some discrepancies between the ads that are accepted and those that are rejected. 

What qualifies as an ad?  

Before we dive into the specifics of the ad guidelines, let’s make sure we’re all using the same definition of ads. Ads are considered to be any paid content that appears on Facebook apps or services. This includes ad content on Facebook, Instagram, Messenger and the Audience Network. Ads include original content that has been boosted as well as ads created from scratch in the Ads Manager. 

What rules should ads follow? 

Getting an ad approved is a multistep process and requires following more than one set of guidelines. 

The first step in the process is making sure your advertising content meets the community standards. It’s important to make sure you meet these basic requirements before jumping into the details of Facebook’s advertising rules. Facebook’s community standards are essentially a list of guiding principles that state content posted on Facebook should be authentic, non-threatening, protect people’s privacy, and be free of harassment. More on that here. 

Once you ensure that your ads meet community guidelines, it’s time to move on to the advertising specific policies. Facebook’s Advertising Policies provide guidance on what types of ad content are allowed. There are a lot of these guidelines, so it’s important to review the table of contents to see where you might run into an issue. Some of the most common points of confusion? Personal Attributes, Sexually Suggestive Content, Facebook's Brands.

As part of the new explanation of rules, Facebook reminds us that your ads may be subject to further sets of rules beyond the basic advertising guidelines. See the graphic below to review the hierarchy of policies -- you need to check to ensure that each ad complies with branded content policies, commerce policies, event policies, and more (if applicable).

Review process

Facebook’s ad review system automatically reviews all ads before they go live – and as we suspected, the May 20 guidelines reaffirm that the system is largely automated. However, sometimes manual review of ads is used – typically for rereviews instead of initial reviews. While ad review is typically completed within 24 hours, it may take longer, and ads can be reviewed again, including after they’re live. 

Based on the results of the review, an ad is either rejected or allowed to run. If an ad is rejected, an advertiser can create a new ad — either with new ad creative or by revising the rejected ad — or request another review if they believe their ad was incorrectly rejected. 

In addition to the standard review, Facebook may choose to investigate overall advertiser behavior such as the number of previous rejections, the severity of those violations, and any attempts to get around the review process. Too many violations and you may lose the ability to run ads on Facebook permanently. 

While this new guidance from Facebook certainly doesn’t answer all of our questions about the process, it does help give some valuable insight into how the process works.

For the full ad review release from Facebook, head here.

---

Hue & Tone Creative: Your Social Media Partners 

Struggling to get your social media ads published? Instead of spending all your time reviewing pages and pages of advertising guidelines, let us take the work of writing, creating, and scheduling ads off of your hands.

A few weeks ago, we tackled some general content ideas for kitchen and bath designers. In that post, we mentioned our belief that it’s impossible to run out of content ideas! We’re here to continue to prove that theory right by sharing a handful of outside the box social media ideas for residential realtors. 

As a realtor, it’s important to post about more than just new listings. Social media is a great place to show off what you know about the home buying and selling process – and it helps to give potential prospects an idea of what it would be like if they work with you. By offering up content of value, you raise the chances of engaging a potential client. 

Once you start posting high-quality content, it’s also crucial to engage with a wide and diverse audience. Don’t just chat with other realtors, connect with potential prospects, community figures, and other businesses.

1. Break down different neighborhood personalities: A series of posts with details about different neighborhoods is sure to engage people that are new to the area. Break down the personality and reputation of each neighborhood, but also include hard data like average home price, amount of available stock, school system data, and average commute times. For an added bonus, highlight a few key landmarks in each neighborhood – this could be restaurants, local art, parks, or trails. This is the perfect way to establish yourself as a local guide! 

2. Break down terminology: APR, ARM, appraisals, equity, escrow, FMV, MLS, trust sales, and seller disclosures… the list of confusing terms goes on and on. Help new buyers (or even seasoned pros) expand their knowledge of the market by breaking down common or confusing terms. This shows off how knowledgeable you are and shows you want potential buyers to be empowered… whether they work with you or not! 

3. Show us your style: Have a style of home you love? See a beautiful wallpaper or garden that you idolize? Take us on a visual journey by sharing photos that show off your personal taste. This could be décor you see out at a showing or inspiration that you’ve been coveting on Pinterest. This helps create a visually appealing feed and is a fun way to break up more factual posts. 

4. Community Events: Demonstrate that you’re plugged into the community by sharing local events or updates from community organizations. Bonus points for attending the events you promote and sharing behind-the scenes updates!

5. DIY Tips: New homeowners often need all the help they can get – especially when it comes to DIY projects and getting acquainted with regular home maintenance. Show them that your relationship with buyers doesn’t end when your check clears by providing useful resources for new and current homeowners. 

6. Inspection Preparation: The home inspection can be one of the most stressful steps in buying a new home. Help potential buyers get a better idea of what to expect by breaking down the process, explaining potential resolutions for any repairs, and sharing how to find a good inspector. This is a great time to highlight the home inspectors you often work with…because who doesn’t love some good cross promotion?

7. Buying Anniversary: Posting when a client first closes on a house makes them feel special – but take it a step further by also remembering their buying anniversary. This is a wonderful way to pop up on people’s timelines a year (or more) after you’ve worked with them. Chances are they’ll share your post, giving you the opportunity to get in front of their connections as well. This is a positive way to keep your feed house-centric even when sales are slow, or you’re stuck on what to post. 

8. Community Service: Sharing about causes and local organizations that you support is a great way to show people that you’re invested in the community. This works best (and feels most genuine) if you focus on an indirect sell – instead of making the post about you and your philanthropy, keep the attention on the cause or organization. Be sure to include a link for people to learn more, donate, or get involved. 

9. Dream Listing: People love looking at crazy-expensive listings, even if they’ll never be close to able to afford them. Share some of your most expensive or luxury listings – just be sure to link them to your website. The idea here is to get people browsing the photos so that they end up looking at homes they can actually afford! 

10. What sets you apart: In a competitive market, it’s important to have a highly qualified and dedicated realtor. Show off the accomplishments of your team by sharing some statistics on how you’ve helped sellers and buyers. This could be average selling times, negotiating for perks, or helping people close quickly. Avoid bragging and let the numbers (or testimonials) speak for themselves! 

---

Hue & Tone Creative: Looking to reach a new audience?

Let us help you create a social media that shows off your brand and lets you reach new contacts. Whether you’re looking to increase your views or simply need a break from handling your account, Hue & Tone Creative has you covered for all things social.

Back in June 2020, Apple announced it would be making some substantial changes to how iPhone’s collect your data. The changes include enabling people to share an approximate location (instead of a precise one), adding summaries to the App Store that explain what data each app collects, and requiring third party apps to ask users before sharing their data. 

Facebook swiftly responded to these changes with displeasure, specifically taking issue with the consent driven data sharing. By requiring iPhone owners to grant apps explicit permission, Facebook fears the possibility that most users will block them from collecting detailed information. Facebook uses that data to build out detailed profiles that they market to advertisers (including both small and large businesses). 

The type of data sharing that is specifically being referred to is IDFAs (Identifier for Advertisers). IDFA’s are unique identifiers for mobile devices and are used to target and measure the effectiveness of advertising on a user level across mobile devices. Currently, about 70% of IOS users share their IDFA with app publishers, after this change it’s estimated that this number will drop to 10% to 15% (source). Currently, users can opt of data sharing, but it’s a buried feature that you have to search out.

If people are blocking Facebook from collecting their data, the value of advertising on their platform may significantly decrease. And with it, Facebook’s revenue may take a severe hit. In 2019, about 98.5 percent of Facebook's global revenue was generated from advertising, whereas only around two percent was generated by payments and other fees revenue (source). Much of that revenue is generated by small to medium sized businesses who count on social media advertising as an important part of their marketing strategy. 

It’s important to note these changes aren’t specifically targeted at Facebook – they’re simply one of the biggest companies that may suffer and the company that’s made the most noise about them. The fact of the matter is that every third-party app will have to ask your permission before tracking you. 

What does the timeline for these changes look like? 

Apple originally outlined these changes in June of 2020 in anticipation of a Fall 2020 rollout. The changes were delayed and in December 2020 the pushback from Facebook intensified. 

The changes will begin to take effect as users install or update to the new iOS. When you install those updates a prompt will appear alerting you to opt-in or opt-out of the sharing of this information. 

How did Facebook respond? 

These latest changes are only the most recent development in a tense relationship. Apple and Facebook have been fighting for years, with their CEO’s often aiming comments at each other (more on that here). In December, Facebook launched an all-out offense campaign to try and combat the proposed Apple changes. 

They announced their displeasure on the website/app, took out print ads, and created a subsite for business owners to “voice their displeasure.” Instead of focusing on the potential loss to their own ad revenue, the focus of their latest campaign is that they’re sticking up for small business owners. 

The messaging on their website reads: 

Here’s what’s at stake with the iOS 14 update. 

Apple’s policy could limit your ability to use your own data to show personalized ads to people who are likely to be interested in your business. Now that 44% of small businesses are turning to personalized ads to adapt to the outbreak of COVID-191, this update will be especially hurtful to small businesses in already challenging times. 

Apple’s iOS updates make it harder to reach current and future customers.

Measurement of campaign performance will be disrupted, making it harder to determine the effectiveness of ads.

How will this affect my business advertising?  

If you rely heavily on Facebook advertising to meet your regular sales goals, there’s a good chance that these updates will impact you. After all, the personal information that Facebook collects is what allows you to target customers with creepily specific ads. Apple allowing people to opt out also ups the chance that people will see ads that are less relevant to them. 

Most major platforms are still working through exactly how they will address these major changes – but Facebook confirmed they will not collect IDFA’s on their own devices and will begin updating their SDK to support the SKAdNetwork option. More on that here.

In the immediate future, your advertising may be impacted in two major areas:

• Retargeting: Retargeting to users will no longer be possible for people that have opted out. Platforms like Google and Facebook can still identify users through information like their email or phone number, but other platforms will see a drastic reduction in targetable audiences. 

• Measurement: Ad measurement is built around customers IDFA identifiers – and while Apple has announced a replacement API that will allow for conversion data at the campaign level, there will still be a reduction in the reliability of the data. 

What should you do?

As a consumer, we like that Apple is protecting our data and paving the way for further consumer protections to be enacted. As a digital advertiser and social media company, we understand why business owners are frustrated. But don’t let frustration paralyze you! 

 Now is the perfect time to revisit and revamp your social media advertising strategy. Invest some time into thinking through how these changes might negatively impact your customer acquisition numbers and shift your strategy accordingly.  

---

Hue & Tone Creative: Your Social Media Partner 

Not sure what shifting your strategy looks like? Reach out – we can help you create a plan to handle these changes and to futureproof your strategy for future changes. From content creation to analyzing your reach, we’re your partner in everything social media related. 

On the surface, Facebook ads seem like a great value. With startup costs as little as $5/day, most business owners jump on the opportunity to start advertising for such a minimal expenditure.  

Looking for a low cost alternative to social advertising? Maybe email marketing is the right fit for you. Learn more about it here.

The truth is that advertising on Facebook can work for almost any type of business – but the catch is that it takes a well-planned campaign, a clear objective, and an appropriate budget to make it worth the investment. Before starting your first campaign, you’ll want to:

1. Learn how to properly use the Facebook Ads Manager (or hire someone who knows how to use it)

2. Determine a clear budget 

3. Narrow down an objective for your campaign

4. Set a timeline for your campaign, including check-in points where you can retool your creative if needed

5. Design and write your ad creative (don’t forget to consider A/B testing for your creative)

6. Carefully target your ads before launching them 

How much do they cost? 

While it’s true that you can start advertising for just a few dollars, that doesn’t necessarily mean that this is money well spent – or that social advertising will be more cost effective than traditional advertising in the long run. 

The real questions you should be asking here are:

• How much do I have to spend? 

• What are my goals? 

• What cost per click (CPC) do I need to make this worthwhile? 

The fact of the matter is that $5 is going to buy you nothing… in fact, if done poorly a low budget campaign may even hurt your brand. At a bare minimum, we suggest setting aside $500 -$1k for each product or service campaign you plan to do (and this doesn’t include creative development costs). The appropriate budget will be influenced by your objectives, how large of a target audience you want to reach, and the length of your campaign­­. 

Setting a goal

While direct sales goal is one clear cut way to make sure you’ll be able to measure your investment, it’s not the only metric that’s worthwhile. In addition to social media sales (for products), you can also measure:  

• New page “Likes”

• Post-level engagement

• Email opt-ins

• Website click-throughs

• On-site sales or lead generations

Picking the proper objective is going to depend on your specific business. If you’re a new business, brand awareness may be an important piece of your marketing strategy. But if you’re a tried and true brand who is looking to boost sales, you should hone in on conversions or direct sales.  

6 mistakes to avoid

1. Use little to no text on your ad creative. Facebook’s 20% text rule has been the rule of thumb for as long as any social media marketer can remember. In general, the less text means the higher the reach. 

2. Using the wrong ad format. Using the wrong ad format is typically a newbie mistake. The ad manager has numerous options and if you don’t know what you’re doing, there’s a good chance you may not be using the most effective format. Let your objective guide your ad format – and be sure to do plenty of research on the different options before even kicking off your first campaign!  

3. Boosting a post and calling it advertising. While boosting a post may get a few extra eyes on it, this is not the same thing as creating a Facebook campaign. You won’t have any of the targeting or format options available through the ads manager if you simply boost a post.

4. Not regularly monitoring and retooling. Facebook advertising isn’t a set it and forget it medium. You should plan to regularly check-in on your campaigns to measure their success. If something’s not working or performing the way you expected, don’t be afraid to rework it and try again. Live monitoring is one of the benefits of social advertising because it ensures you won’t continue to spend money on something that isn’t working… so don’t let this important feature go to waste! 

5. Only running one ad. Facebook Campaigns are based around sets of ads which are made of individual ads. Limit ad sets to no more than 5 ads so you can compare and contrast what’s working well. 

6. Targeting a wide range. Targeting a broad audience is a big mistake – by casting a wide net, you lower the chances that people are going to respond positively to your ad or engage with it at all. Facebook’s unparalleled targeting is what makes it such a successful platform – and not utilizing these features practically ensures you won’t see a return on your investment.  

The bottom line: are they worth it? 

Want to learn more about Facebook’s targeting options? Facebook has a number of valuable resources available for your use!! 

It’s important to not view Facebook as a silver bullet that will fix all your advertising woes for a minimal cost and labor investment. If done well, your Facebook campaigns will require a lot of careful planning, research, and investment. 

Social advertising should be just one part of a carefully planned and comprehensive digital marketing strategy – and they require as much care and attention as everything else that bears your brand name. 

---

Hue & Tone Creative: Your digital marketing partner

Feeling overwhelmed by all the options? Don’t worry – that’s what we’re here for. We’ll help you determine how best to spend your digital marketing budget. Once we’ve decided on the right fit, we can help you take the plan from idea to reality. We’ll help you write, design, and launch everything you need to boost sales.

Simply getting your business on Facebook doesn’t guarantee any kind of social media success. To really reach people and build a following you’ll need a top-notch profile that will grab attention and pull customers in… but how do you make that happen?

Keeping up with Facebook’s latest features can feel like a full time job. But no matter how many features are available, there’s a few elements you should never ignore.

We’ve put together our 7 essentials for a killer Facebook page that will take your page from bland to BAM!

1.    Fill out the basics

Before you get focused on the visuals, make sure that all of your business information has been filled out correctly. This means making sure your address, hours, web link, and business description are all filled out properly.

 

2.  Simple + strong profile picture

Keep it simple when uploading your profile picture – stick to your logo or a professional headshot. Make sure your image is properly formatted (square) and is high resolution. Nothing makes a worse impression than a blurry image!

3. A distinctive cover photo

When it comes to choosing your cover photo, make sure that your image enhances your profile picture without distracting from it. Your cover photo should show off your products, relate to your services, or communicate your company’s values/mission.

A properly sized cover photo will be formatted to 820px X 312px for desktop or 640px X 360px for mobile.

Can’t communicate everything in one photo? You can also play around with a video cover photo!

4. Direct Your Visitors

You can enhance your Facebook page by selecting a Call to Action (CTA) button to go at the top of your page (it overlays over your cover photo). You can select one of 7 options that will take your customers to the landing page of your choice. The button options are:

• Buy Now

• Shop Now

• Sign Up

• Call Now

• Contact Us

• Send Message

• Send Email

5. Gather Reviews

Make it a regular part of your customer interactions to ask for Facebook and Google Business reviews. Send a follow-up note to happy customers, put a link on receipts, or offer discounts for people who leave you a review!

Collecting a lot of positive reviews can provide credibility to a new page – and they’re a great way to distinguish yourself in a crowded market! 

6. Set up an auto reply message

56% of shoppers prefer using Facebook Messenger over calling a customer service number when they have an issue. Set up an autoreply message for your page so that people who reach out will get an immediate reply!

But, you ask, what should it say? We suggest using autoreply to set expectations for when you’ll get back to your computer, letting people know where to view FAQ, or to provide alternate ways of getting in touch.

It’s impossible to be monitoring your page messages around the clock, but having an informative autoreply message will ensure customers feel like they’re getting top notch service…whether you’re available or not!
 

7. Keep your timeline fresh

Need ideas on what to post on Facebook? We’ve got you covered.

This may seem like an obvious one – but posting high quality, engaging content is key to creating engaged followers. It’s key to post often and consistently. Be sure to incorporate visual content like photos, videos, gifs, and infographics to help boost your interaction! 

Were these 7 essentials not enough? Download our comprehensive Facebook checklist for even more tips and to-do’s, and before you know it you’ll have more comments than you can even respond to!

---

Social Media Marketing in Greensboro, NC

Have you hit a plateau for likes and follows? We can fix that! Whether you’re looking to increase your views or simply need a break from handling your account, Hue & Tone Creative has you covered for all things social.

Live video is quickly becoming one of the top ways to watch, share, and interact with brands. When surveyed, 80% of people said they would rather watch a live video than read a blog... in fact, we should probably be broadcasting this content to you right now...

Before you hit "record" on your smart phone, let’s check in about the state of live video on Facebook, Twitter and Instagram.

Facebook Live

With an audience of over 78 million, Facebook Live is one of the best platforms to use if you want to connect and engage with your followers in real time. The interface is intuitive and easy to use and as soon as you go live Facebook notifies your followers. 

A few of our favorite features:

• When streaming is complete, anyone who missed your video can watch the complete video on your business page.

• Your followers can easily express how much they like (or love) what you're doing with the emoji reaction buttons during streaming.

• If you're looking to connect with your followers on a more personal level, you can also engage with your viewers by responding to their comments/questions live. It’s a great way to connect with your followers on a more personal level!

Our only warning about Facebook Live? It's prone to lagging, so we recommend streaming only when you have a 4G signal or WIFI connection.

 

Twitter

Twitter makes live video streaming simple with help from Periscope -- and videos are 6 times more likely to be retweeted than images. 

Periscope viewers watch over 110 years of live content daily!

Periscope is a live video app that lets mobile users stream anytime, anywhere. Twitter purchased the app in 2015, so every video you create on Twitter also gets posted to Periscope. This is a great way to expand your reach and expose your brand to audiences around the world. 

A few of our favorite features:

• Twitter’s streaming process is user friendly and full of engaging features. Viewers can “heart” your videos, comment, and ask questions while the video is live.

• You can use the Periscope Global Map to broadcast your stream to an international audience.

• 360 Video. Similar to Facebook, the videos are marked with a 360 badge and viewers can easily move the perspective around with their fingertips. While 360s are currently only available for select businesses, Twitter plans to roll out 360 to all users soon -- and you will need a specific camera to film.

 

Instagram

Need more details and ideas on what to post to Instagram? Check out this guide we put together for some inspiration!

Unlike Facebook, Instagram Stories are temporary (they last 24 hours). And, live videos on Instagram disappear as soon as you’re done filming, so this platform is best for people who only want to share videos with their followers. The videos aren’t stored anywhere, so there’s no way to rewatch it.  

While you’re filming live you can check the number of viewers that have tuned into your broadcast and you can start a Q & A session in the comments. Keeping an eye on the number of videos can help gauge how interested viewers are in the video.

That's the update! What other live video updates are you most excited about? 

---

Hue & Tone Creative: Social Media Management in the Triad

In a social media rut? It’s time to make a change! From social media strategy to a fully customized management plan, we can help your brand break through the clutter.

Social advertising is a powerful component of online advertising. More specifically, Facebook has a user base of 1.94 billion active monthly users worldwide, and with consumers spending over 50% of their digital time on mobile devices, it pays to advertise on a site that dominates mobile. Facebook also allows you to target your ads, learn more about your users, and has flexible pricing options... need we say more about why this is a good idea? 

DO use compelling imagery: When paired with a relevant image, people are 65% more likely to remember information. You’ll grab your viewer’s attention and help them remember your product… even after they’ve scrolled away from your ad!

Not sure what kind of image to use? Stock photos are a great option if you don’t have any original pictures on hand.

DON’T blow your budget: Low costs are one of the great things about advertising on social. Facebook allows you to spend as little as $5 a day, which means even small and new businesses can buy advertising without blowing their budget. We suggest starting off small – especially if you’ve never run a Facebook ad before. Spend a little and find out what works before you increase your daily budget.  

DO some testing: A/B testing (also called split testing) allows you to test the success of different versions of your ad. You play around with the headlines, graphics, and CTA’s to find out what will get the most clicks, likes, and highest ROI.

Tip: When A/B testing, be sure to only tweak one element of your ad at a time. If you create a completely different ad you won’t be able to pinpoint which ad element is having an impact on your ad performance.

DON’T forget about mobile viewers: Over 1 billion people visit Facebook via phones and mobile devices daily. Don’t ignore a huge segment of people by sticking solely to desktop designs. 

DO create a CTA: Develop a call-to-action that illustrates the purpose of your ad. What benefit does your product/service provide to your audience? Why do they need this? What is the value?

DON’T make it too text heavy: Too much text will make your ad look cluttered and confusing. If you’re using a graphic, keep the 20% rule in mind: 80% of the ad should be imagery and the remaining 20% should be your text. 

DO learn about your audience: Facebook allows you to narrow down and target specific audiences through: location, interests, behavior, demographics, and connections. Do some research on who visits your page and is interested in your product before you tailor your ads. 

DON’T confuse your audience: You only have a few seconds to capture your viewer’s attention. Make sure that your purpose, product, and information is clear and easy to find. One ad = one objective.

DO try a video: 43% of consumers would like to see more video ads from marketers in the future. Get ahead of the trend and promote a how-to, customer testimonial, or behind-the-scenes video.

DON’T forget to keep track: It’s crucial to track how your ads are performing. If you don’t measure the success of your ads, you won’t be able to tailor future ads, and you’re sure to waste money on viewers who don’t have any interest in your product or services. After you’ve tested out a few promotions, set detailed goals for each campaign (ex. reach, likes, conversion, shares, etc.) and monitor your results frequently.

Ready to create your ad, but not sure where to start? Read up on our 5 easy tips.

---

Social Media Marketing in Greensboro, NC

Looking to launch a new campaign? Get the most out of your investment by working with creative professionals. From email newsletters to Facebook and Instagram ads, Hue & Tone Creative is here to help your business stand out from the competition.

Sometimes it feels like Facebook knows you better than you know yourself. Seriously, how do they know you're dreaming of faux suede ankle boots and organic cold brewed coffee? While Facebook advertisements may feel a little invasive at times, there's no doubt that they're an effective way to market. In fact, 92% of marketers are now advertising on Facebook. 

How it works

Facebook tracks what you do both on and off their site. They know about your online searches, the posts you make, and the pages you like – and they use all that information to decide which ads to show you. For instance, if you were recently browsing for inexpensive winter coats, there’s a good chance you’re going to see similar styles pop up along the side of Facebook.

To ensure that ads are relevant and interesting, Facebook also uses information like your age, gender, location, and device preferences to help target ads. (If you’re interested in learning about this process in more detail, this site has an awesome infographic.)

Ready to get started? 

1. Narrow down your objective

When it comes to deciding on the objective of your social campaign, it’s imperative to think about your ROI first. Facebook ads aren’t free, so you want to make sure you’re making the most of it. We recommend quantifying all your advertising goals. How many people do you want to reach? What are your traffic goals? Set a time frame for each goal to keep yourself on track.

2. Craft your call to action

Think about the last time you saw an ad on Facebook. Like most of the 1.4 billion Facebook users, you probably glanced at it for a second or ignored it entirely. Those quick few seconds of view time are crucial! Make sure your copy or call to action is clear and easy to remember. Are you having a sale? Launching a new service? Providing a free gift to the first visitors? If you don’t grab a users attention right away you’ll likely be ignored for a cute otter video. 

To ensure that you’re getting the most out of your ads, we suggest taking advantage of A/B testing. Also known as split testing, this method allows to you compare the cost, click through rate, number of likes, and conversion rates to determine which factors make your ads successful.

Play around with the look and copy of your ads to determine what’s most effective. But, be sure to tweak only one element at a time -- or how else will you know what's caused the change in effectiveness? 

3. Design a strong graphic

Studies show that 65% of people are more likely to retain information 3 days after viewing if it’s paired with a relevant image. Using things like bright colors, minimal text and high res images can help grab attention. 

4. Target properly

There are several targeting options to consider during this step. Whether you decide on targeting a broad or specific audience should depend on your business and goals. Targeting a specific audience may lead to a smaller audience – but they may be more engaged than a large audience would’ve been. If you decide to target a broad audience you’re essentially relying on Facebook’s ad delivery system. This isn’t a bad approach because it means you might end up discovering customers you would never have known about! It's also a good place to start if you're not sure who you want to target.

Some demographics you can target on Facebook:

• Age- Include or exclude specific age ranges
• Location- Breakdown your targeting options to zip code, city, country, etc.
• Languages
• Connections
• Gender
• Detailed Targeting- You can break your targeting options down even further by looking at interests, behaviors, and even interests.   
• Custom Audience
   

5. Analyze the Results

Now that you've run your first campaign it's time to sit down and analyze the results. Who engaged with your ad? Which images worked best? Did you hit your goals?

Take a look at what worked and what didn't, then edit the plan for your next set of ads accordingly. There's no way to improve your campaigns if you're not analyzing the results! 

---

Greensboro Social Media Company: Hue & Tone Creative

Ready to start seeing results? From design to delivery, Hue & Tone can help you create a truly unique social campaign. If you’re ready to start seeing a return on your social media dollars then it’s time to invest in a creative agency that can give you more. If you’re interested in social media management, a new campaign, or another creative service, give us a call today for a free social media audit.

Posting selfies, connecting with friends, and sharing your latest Buzzfeed quiz results are just a few of the many uses of Facebook. But for business owners, having a Facebook page is a great way to build trust, engage with customers, and promote your brand’s offerings.

If your business is in the minority not utilizing Facebook, you’re missing out on engagement opportunities! 80% of consumers prefer to connect with brands through this platform to get updates, access to discounts, and to share their experiences. Facebook has also become increasingly popular with older adults and is used equally by both men and women, making this platform ideal for virtually every business.

If you’re new to Facebook, or if you just want some inspiration about what to share, we’ve gathered a list of post ideas:

• Stories: People enjoy reading content they can relate to. Share a funny anecdote, or even a #throwback story about your company’s beginnings.
• Seasonal content
• Blog excerpts: Link your latest blog entries- this also gives you an opportunity to direct followers to your business’s website and portfolio.
• Company updates: Some of the best posts are the easiest to pull together! Use Facebook to people updated on your company. Anything from highlighting promotions to new products is fair game!
• Tutorials
• Promos: Share coupons, discount codes, and any promotions your business is offering. 
• Testimonials: Repost positive customer experiences or any press/blog mentions.
• Contests
• Fill in the blank: Give your followers an opportunity to share their opinions by answering lighthearted questions. “My favorite way to spend a Saturday is _________.” “I can’t get through a Monday without _________”.
• Infographics
• Product page links: This is another great way to direct potential customers to your website. Highlight new products of promotions on older items.
• Picture Quotes
• Statistics: Post a statistic accompanied by an image-photos receive 39% more engagement than links.
• Trending Topics
• Fun pictures: Most people browse Facebook for fun. Keep it from getting too serious with a funny behind the scenes picture or maybe a viral video/ picture (depending on your target customer).
• Videos: Share a how-to video, GIF, or a live event video.   

Depending on your business, here are a few industry-specific posting ideas:

---

QUICK TAKES/TIPS:

- Preplan and schedule your posts with services like Hootsuite or Buffer. It’ll save you time and help prevent those annoying “I need to think up something to post in 5 minute” moments.

- Choose engaging and clear profile pictures and cover photos

- Link your other business social media accounts to your Facebook page.

- Make sure to post at the right time: Saturdays and Sundays (12pm-1pm), Wednesdays (3pm-4pm), Thursdays & Fridays: 1pm-4pm

---

Hospitality: Photos of the property, past events/ weddings, travel/ vacation planning tips, best cocktails in town, top restaurant picks for Valentine’s Day, local restaurants/ things to do, best local restaurants, favorite weddings from past guests, must see places around town, top rated tours, best luggage brands for your next trip, how to become a better packer, 10 things to pack on your next vacation, seasonal offerings from the on-sight restaurant

Manufacturing: Sneak peak of new products, business partnerships, productivity tips, industry news, product flat lays, weekly roundup of inspiration: design, technology, etc., publication features, latest industry trends, infographics, top products of the year, contests/competitions, employee spotlight, behind-the-scenes

Retail: Promotions/ sales, picture quotes, styling tips, photoshoot sneak peaks, employee favorites, budget friendly gift ideas, seasonal must haves, coupons/ Discount codes, style inspiration, street style inspiration, fashion flat lays, gift ideas for Mother’s Day, Father’s Day, grads, etc., top 10 favorites for spring, fall, etc., outfit of the day inspiration (use #OOTD), customer style inspirations, key wardrobe pieces, holiday outfit ideas

Restaurants/ Coffee Shops: New additions to the menu, game day snacks, daily specials, employee menu recommendations, latte art tutorial video, "What’s your favorite menu item? Comment for a chance to win a gift card.", special lunch discounts during the week, behind-the-scenes, "Like us on Facebook and share this post for a muffin with your next coffee purchase", holiday recipes, tag a friend for a buy one get one coffee promo, video recipe tutorials, events/promotions 

We’ve shared our recommendations, but don’t hesitate to try something new. Just make sure that whatever you share is interesting and helps reflect your brand’s personality. Most people respond better to something that feels genuine and relatable, so don’t try too hard. Have fun and start posting!

---

Need more posting ideas for your business? Check out our entire "What to Post" series here:

Twitter  |  Pinterest  |  Instagram

---

Social media can be an overwhelming thing to do well -- between Twitter, Instagram, Pinterest, LinkedIn, Snapchat, and niche sites (like Untappd or Houzz), it can be a lot to juggle. Managing multiple sites can turn into a full time job, so it’s important to pick and choose the sites that will work best for you.

Always remember that the main goal of social media is to connect with potential customers -- and to do this you have to be strategic in the sites that you choose to use. While social media is an important part of almost any digital marketing plan, spreading yourself too thin by trying to manage every site available won’t get you anywhere. We recommend selecting two or three sites that will give you the best return on the time you invest.

Each platform has a unique identity based on the people who view it and how they are engaged. It’s important to know where different demographics spend their time online, what kind of content will catch their eye, and what platform will best showcase your products or services.

When thinking about your target demographic, you should ask yourself two things:

1- Who are your current clients?
2- And who do you want your clients to be?

Social media isn’t a quick fix to getting you the types of customers that you want -- but, done consistently and done well, social will develop into one of the most valuable tools in your marketing arsenal.

So, without further adieu let’s jump into some quick facts about each platform.

FACEBOOK: Let’s start with the most obvious site -- Facebook. With 1.44 billion monthly active users, Facebook is arguably the most well-known and widely used social site there is. Because of its wide reach and varied user base, Facebook is a must for business. 63% of people 50-64 and 56% of people 65+ use Facebook -- this makes it the best platform if you’re aiming to reach older people. The leading demographic of Facebook users are also college educated. And 74% and 72% of adults who make $50,000-$74,999 and $75k+ (respectively) use Facebook -- making it a good place to market luxury brands.

Post ideas: Announcing limited edition products or daily specials, sharing customer reviews, or the details about an upcoming events.

TWITTER: If you’re looking for the challenge of whittling your message down to 140 characters or less, then Twitter is for you. Twitter is best described as an ongoing conversation… kind of like texting back and forth with someone. Connecting with clients has never been easier. By retweeting, utilizing trending hashtags, and following others, you can quickly gain a lot of reach. Like most social sites, Twitter skews towards the younger crowd, with 37% of 18-29 using Twitter. Because of it’s fast paced nature, Twitter is great for quick feedback and breaking news. One of the best ways to gain some fast reach on Twitter is to hop onto a trending hashtag!

Post ideas: Your take on trending topics, polls, quick tips and tricks.

INSTAGRAM: Where are you? What are you doing now? Who are you with? Instagram is one of the best places to answer these questions for your potential customers. Perfect for behind-the-scenes updates, Instagram can help your customers get to know the “real” you. With the capability to upload snippets of video, an arsenal of filters, and handy editing tools, you can take a picture from blah to drool-worthy. If you take great photos and invest time in finding the right hashtags, you can make Instagram work for you. Instagram is one of the trendiest platforms right now, and is perfect if you’re looking to capture 18–29 year olds. With over 53% of 18-28 year olds using Instagram, it has overtaken Facebook and Twitter as the most popular site with younger audiences. It also has a predominately female user base.

Our top tip? Take the time to stage photos properly. For more on that go here and here.

Post ideas: Feature customer reviews, behind-the-scenes shots of your office, or show off a collection of your products.

PINTEREST:  A mecca for designers, interior decorators, and brides-to-be, Pinterest is the place for all things girly. On a site built for browsing, you have to be able to catch a potential customer's eye -- this means carefully curating the look of each board, and keeping your boards organized by category (such as food, travel, design, etc) so that people can follow just the board they're interested in. Pinterest has a predominantly female audience with 42% of online women pinning on the regular. These women also tend to have more disposable income -- make it a good place to sell expensive products or optional services.

Post ideas: Organize boards focused around your products, or inspiration that relates to the services you sell.

SNAPCHAT: With 79% of its users under the age of 25, Snapchat is definitely a younger man’s game. Use Snapchat to share real-life action -- it allows your clients to see exactly what you’re doing, and if you are selling products it’s perfect for taking your audience behind-the-scenes. We don’t know alot about the average Snapchat user -- but we do know that 71% of everyone who uses the platform is under 25, and around 70% are female. With the exception of business like boutiques, Snapchat probably isn’t the best platform for a small business to utilize.

Post ideas: Employee takeovers, behind the scenes, and day-to-day life.

PERISCOPE: Periscope is a video streaming app that allows real time interaction with your followers. By “going live” with Periscope you stream and connect with your followers at any time, from any location. The best part about Periscope is that it integrates with Twitter -- allowing you to utilize your existing audience and reach a larger audience.

Post ideas: live Q & A, tutorial on how to use a new product, or live event updates.  

LINKEDIN: LinkedIn is like a virtual resume -- it’s all about making connections with other professionals. You can upload your resume, link to your portfolio website, share your professional insight, apply to jobs, and connect with employers all in one place. LinkedIn is great for people who need to market business-to-business or business owners who are looking to use their personal profile to make direct connections with potential customers. Specifically, LinkedIn Pulse is a great place to stay in the know about industry information, and show off your own expertise. A news feed within LinkedIn, Pulse is designed for members to share self-published content. You can also follow major brands or industry leaders!

Post ideas: Business insights, new job postings, and industry updates.

Each network has it’s own benefits and drawbacks, and there are tons of sites we weren’t even able to cover! The key to success is picking 2-3 sites that work well with your services/products, sticking with them, and posting regularly. Seeing a return on social media can take months of diligence -- but in a digital world, it’s an inevitable investment.

Thinking social media still might be a little much for you to handle? Need full time help? Give us a call at 336-365-8559 and we can set you up with all the help you need to get your social media up and running smoothly!